What Is An Outsourcing Contract

Outsourcing most often involves taking charge of a company’s entire IT department. On the other hand, it happens that the contract concerns partial outsourcing according to the client’s needs. For partial outsourcing, the outsourcing of services can be divided into three parts:

• Structure: This involves managing operation, development, hardware security, maintenance and the network infrastructure.
• The Business: Outsourcing focuses on the business process of BPO or Business Process.
• Outsourcing: The application: outsourcing is used for the maintenance, development, operation and securing of various applications.

How Important Is Outsourcing To A Business

As one of the pillars that allow a business to run well, the IT department must be treated with care. Sometimes, the lack of personnel and equipment prompts a company to turn to outsource services. The company realizes significant savings by outsourcing its benefits because it is no longer obliged to recruit to create an IT department. A company with a professional outsourcing entity has several experts in the field.

She doesn’t have to worry about managing the different networks or solving computer breakdowns. In addition to human resources, material resources are also to be preferred. The tools used by an outsourcing company are based on state-of-the-art technologies and thus meet the standards in force. You are guaranteed a reliable and quality IT system by outsourcing your service.

EBRC, Your Outsourcing Specialist

Are you looking for an entity capable of providing you with perfect management of your IT department? You can entrust IT outsourcing to EBRC. With a team of more than 300 experts, the company can maintain all your applications and manage the operation of your infrastructure. To protect your data, EBRC has implemented various IT outsourcing solutions that meet customers’ requests in all sectors. Do you want to outsource your data for more security? EBRC is aware of the risks involved in managing IT department data, whether partial or complete outsourcing, EBRC’s services are certified by ISO 20000, ISO 27001 and ISO 22301 standards.

Are You Calling On EBRC, And For What Reason

To improve the quality of your business, you can benefit from the services of EBRC experts. Do you need advice or maintenance for your IT infrastructure? ERBC member experts are happy to answer each of your requests. Working in collaboration with other entities on an international scale, the company has the skills to solve your IT constraints, regardless of their difficulty level. You need to develop your activity, your company and should face the competition? It would help if you had an IT department capable of responding immediately to the expectations of your customers and your partners.

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What Is IT Automation

Also called IT Automation, computer automation is the establishment of computer and robotic systems aimed at performing repetitive and time-consuming tasks for humans within a company. Very often, these tasks require precision and speed of execution. Today, businesses are at the forefront of benefiting from the development of the Internet, computer networks, and other digital technologies.

They can even request the intervention of specialized companies such as a response to the contemporary and essential issues of the need to increase productivity and reduce costs. IT Automation benefits professionals in many industries. To companies in the industrial sector, of course, but also to the fields of health and agriculture, to name a few.

The Main Benefits Of IT Automation For Business

IT automation, which can involve many repetitive tasks such as system, operations, development, business, organizational and administrative tasks, has various advantages for companies. IT Automation makes it possible to improve the work of human beings who are relieved of the execution of repetitive and time-consuming tasks. Robots and computers then exercise the latter. People can, for their part, concentrate on missions with higher added value.

IT automation also improves business productivity. Using new digital technologies makes it possible to produce more and better by entrusting the most repetitive tasks to automatons that work precisely and avoid human error. In a very competitive world, automation allows companies to remain competitive by allowing them to reduce their production costs. Beware, though, IT Automation should not be seen as a job threat. Rather, it should be seen as a means of improving working conditions.

Another interesting point is that IT automation makes services more available and responsive, with a clear improvement in the sequencing of different tasks. Do you think that robotization and the use of computer systems threaten security? Quite the contrary, computer security is at the heart of IT Automation, particularly establishing network backup systems. Finally, it should be noted that IT is a field in constant evolution, and automation is an excellent response to market fluctuations. It allows businesses to easily include new software and other techniques to stay competitive and meet specific needs.

How To Implement IT Automation In Business

If, as we have seen, IT automation has many advantages for companies, not all of them benefit from a dedicated IT department. Small and medium-sized businesses wishing to take advantage of the benefits of IT Automation can turn to companies that publish software solutions for the performance of CIOs. They make themselves available to carry out an audit and propose the deployment and monitoring of appropriate solutions to facilitate daily work, reduce costs and increase productivity.

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To comply with what is demanded by the actors involved, the technology and innovation departments are in continuous search of new solutions that enhance their logistics, how to show their potential customers the attractiveness of their products through different channels ( physical and online), as well as making the shopping experience of consumers as attractive as possible.

Without forgetting this constant search for new solutions, the main objective of the retail sector is without a doubt that its technological infrastructures, both in physical stores and online, are available 365 days a year to support a business that does not understand stops. And that lives its peaks of activity in contrast to the traditional holiday periods of the labor market.

What Are The Needs Of The Retail Sector

For years, the leading manufacturers, consultancies, and technology integrators have focused on creating an ecosystem that can satisfy all customer demands—relying on solutions, services, and products in onsite and remote IT infrastructures such as Cloud, Cybersecurity, Systems, Communications / Networking, Artificial Intelligence, Big Data, Digital Marketing, RPA, etc.

Within this general portfolio, we could focus on some specialized solutions for retail, with the particularities that each type of product implies and never forgetting that we must facilitate the sale and never interrupt the service.

• Monitoring Of Stock And Environmental Conditions: It is not enough to know precisely the product we have and how it is stored through the use of pallets, shelves, trolleys, etc. To ensure that it reaches the end customer in perfect condition, it is necessary to know the needs of conversation (especially in perishable products or food) in which we store it, for example, in a new area, or transport it.
• Real-Time Monitoring Of Customers Within The Store: From defining the path that our client travels to making the purchase both in a physical store and in an ecommerce to find the key points of the process, to functional solutions with which to control capacity.
• Beacons: Improve the customer’s digital experience within the store by learning from the information provided by online-offline monitoring and integration to improve the shopping experience. Our digital sales channel will increase its weight exponentially in the coming years, but the data generated is also applicable to our physical store. Communication and decision-making must be two-way.
• Customer Service And Support: Omnichannel is the keyword when it comes to customer service. From chatbot solutions to being able to communicate from any digital messaging or social media channel. The retail sector has reinvented itself to be in permanent contact with the consumer.
• B Impact: Our technological solution in Power BI, B impact, will allow you to collect information about the interactions in all the channels of your business to characterize their behaviors and analyze the consumption, habits, and preferences of users.
• Augmented/Virtual Reality: The way of presenting the product to the consumer has changed with the application of new technologies allowing the visualization of main functionalities and characteristics in a more realistic and close way in different formats. A change in perception facilitates the purchase process.
• Digital Signage: This new way of presenting our catalogs and advertisements gives us greater flexibility for the customer and a visual presentation adapted to the screen format that consumers have become accustomed to.
• Customer Lifetime Value (CLTV): Building customer loyalty so that the relationship with consumers is prolonged according to what is planned for our product type is vital for successful marketing strategies in the retail sector. Any plan should include this metric and assess the technology to meet or even exceed initial expectations.

Integra Strategy and Technology are positioned as one of the high added value technology partners for the retail sector, combining these technological capabilities, both general and specialized, and always offering a tailor-made solution for each business.

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Whether it is to supply the necessary IT to a department, a delegation, or, well, to support the IT requirements of a new business opportunity, It is very complex. And, above all, practically impossible to assemble in the reduced times that are required today. The devices hiperconvergencia provide what is needed to enjoy a virtual data center SDDC (Software-Defined Data Center). In other words: computing, network, and storage are all in a virtualized environment.

Convergent Systems Vs Hyper-Converged Systems

Converged solutions are preconfigured engineering resources that combine products from different manufacturers specializing in these different areas. The difference between converged and hyperconverged systems is that in hyper-convergence solutions, all the hardware operations are controlled by a software called a hypervisor. Hyperconverged devices act as blocks in which the different resources are balanced according to needs in a virtualized environment. They are a turnkey solution.

VMware, Microsoft, and Citrix are the companies that provide the most widely used hypervisors, vSphere, Hyper-V, XEN Server, respectively. These are combined with different resources from leading network, computing, and storage manufacturers resulting in the multiple options of HCI devices. Once the basic concepts of this technology have been clarified, let’s see its main uses and advantages.

Top Benefits Of HCI Systems Hyper-Convergence Use Cases

It is precisely the advantages of hyper-converged devices that give rise to their many applications. Among the main benefits, the following stand out:

• Rapid Application Provisioning: The virtualized components are automatically balanced among themselves to adjust to the demands of use, attending to various aspects such as criticality, priority, security. Agile supply of workloads.
• Cost Savings: Virtualization limits the need for new hardware, and automation reduces IT staff costs to manage it.
  High availability and scalability. The use that is being made of each resource is known at all times and if it is necessary to increase the capacity of the virtual datacenter, add another node.
• Maximum Flexibility: HCI appliances run any existing or new application workload on physical, private cloud, or hybrid cloud.

Some of the most common use cases are:

• Rapid deployment of virtual desktops
• Simple provisioning of data centers for new offices or departmental needs
• Infrastructure for backup and disaster recovery
• Software development and testing environments
• Reinforcement of IT resources for MSPs
• Private cloud to guarantee mobile access to corporate applications
• Dedicated architecture to ensure the correct execution of critical applications ( ERP program, CRM software, BPM solutions.).

When And How To Invest In Hyper-Convergence

That’s the million-dollar question when planning an IT project. The answer lies after a detailed analysis of the company’s IT infrastructure and its business needs. The speed and agility of deploying a complete data center in minutes using a hyper-converged device justify your investment. This IT consulting work is what Orbit provides as a technology and business partner to its clients. But, it must be admitted that it is not always the most recommended path. Its cost can alienate companies that can find what they are looking for in other technological solutions.

It is true that with hyper-convergence, we avoid having to deploy the network connecting storage and servers, that by changing these, it is not necessary to reinvest in hypervisor software and that we can expand storage via the cloud. But if, for example, we only want to grow in storage and not computation, we have to join a new node with all the components.

Or, if we only have the requirement to encrypt one cabin, we are forced to apply the encryption technology to the entire hyper-converged appliance, which increases the cost; the price also increases when replicating an entire node instead of one of its parts, etc. As we can see, there are many ways, and there is the best solution for each one. And HCI is for those assumptions that we have explained. For the rest, contact us, and we will explain the different options.

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Most organizations have discovered the benefits of teleworking and are no longer so afraid of it. In these months, they have seen savings, staff involvement and flexibility, a lot of flexibility. So incorporate IT infrastructure modernization plans, investing in remote work solutions is among the top priorities.

The objective is to deploy an efficient and safe work environment where both workers on the move or at home and those in offices communicate and collaborate as if they were next to each other. And, above all, that they can carry out their daily operations with customers and suppliers with maximum efficiency.

Planning A Remote And On-site Hybrid Workstation Strategy

At this point, it is unthinkable to continue with the ‘first aid’ solutions that made it possible to face the toughest months of the pandemic. It is necessary to implement a strategy to deploy modern, safe, efficient and profitable jobs. In other words, a plan to deploy Smart Digital Workplaces. As in all planning, it is necessary to analyze the situation and requirements to select the best solutions to update the job.

In choosing the best technology for digital desktops, great attention must be paid to the capabilities of the products under study in terms of control and security so that it is possible to establish a safe, collaborative work environment between teleworkers and employees. Face-to-face.

Credential Protection Multifactor Authentication And Strong Passwords

In this case, you have to opt for a Zero Trust approach to cybersecurity that we talked about in another post. In other words, like any other IT project, this one must also carry an essential layer of cybersecurity. Remote work involves user access to corporate applications through different mobile devices, often their own and other networks. This is an ideal setting for cyberattacks to be on the lookout, especially ransomware.

Multifactor device and user authentication technology; proper management of user profiles to allow and control access to business IT; Along with an optimal password policy, they are mandatory measures to make it difficult for cybercriminals. These cybersecurity solutions to prevent credential theft must be part of an enterprise communications and data protection measures ecosystem. Next-generation perimeter firewalls and AI algorithms must be present to prevent and detect cyberattacks in time.

Advanced Collaboration Tools And Virtual Desktops

To successfully implement a smart desktop strategy, it is essential to equip workers, whether remote or in the office, with advanced collaboration tools that provide them with everything they need to share knowledge and interact with each other. Microsoft 365 and Teams advises companies on their use and integration with other business applications and taking care of their backup.

They are cloud solutions that allow establishing a secure and high-performance framework to integrate teleworking and face-to-face positions. In the world of video calls, also adapts the market-leading products from Citrix and Cisco to the needs of each company. The way to ensure secure access to these tools and all other enterprise business applications such as ERP programs, CRM software or BPM solutions is desktop virtualization. VDI (Virtual Desktop Infrastructure) technology has been put in value again.

VDI In The Corporate CPD Or Daas Services In The CloudThe IT

Department manages the virtual desktops centrally, which applies the guidelines of the corporate security policy. It is in charge of providing each user profile with personalized use permissions for the tools they need according to their tasks. To have high-performance virtualized desktops, meaning that they do not crash and access to applications is agile, it is necessary to have high-quality network and storage resources. These can be housed in the corporate data center or the cloud by contracting DaaS (Desktop as a Service) cloud services.

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A Global Approach To IT Management

IT is an essential service. Every employee of the company uses it to carry out their daily tasks. This service must offer a high level of availability. When it does not perform well, the business immediately loses productivity. The outsourcing of IT management allows you to benefit from global expertise in the various aspects of infrastructure, security, data management, and computer fleet. These different strata are highly interdependent. The global vision is essential to resolve any problems that may arise quickly.

The Security Of Your Data

Cybersecurity has become a critical issue for every business. The leak or loss of sensitive data represents a major risk daily. This risk must be minimized through the implementation of good practices. Security is available on many floors:

• The security of the computer network, which must be perfectly sealed against external attacks.
• The security of exchanges between employees both via email and via instant messaging or videoconferencing systems.
• The security of the data stored on the servers.
• Finally, the security of the infrastructure, which must be redundant and resilient.

The security issue requires regular investments to maintain a high level of protection. It is essential to adapt to the new threats that may emerge with the evolution of technologies. Beyond the risk associated with intrusions, data must be backed up regularly. This represents a cost comparable to that of insurance that you will be glad to have incurred the day the data must be restored following a security breach or equipment failure.

Daily Maintenance

The maintenance of a computer park has several dimensions. First, of course, there is the replacement of failed components on an employee’s computer. Then, regularly, in rotation, the computers are replaced every 3 to 5 years depending on the company. This upgrade is essential to avoid too high a frequency of outages when computers get too old.

And then, daily, maintenance is also updating systems. You have to apply patches and update operating systems constantly. This requires upstream validation tests and then downstream acceptance. This work is very time-consuming and can harm the availability of equipment if it is not carried out rigorously.

User Assistance

When an employee encounters a problem with an application or, more generally, the operation of his computer, he wants to obtain support quickly. In most cases, this blocks its activity with the resulting impact on the smooth running of the business. Not all businesses can afford to have multiple people involved in IT support for users. Therefore, the solution is to have recourse to an outsourced service capable of responding to requests quickly, whatever their level of complexity and the application involved.

Also Read: What Cybersecurity Strategy To Follow In 2021

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Work With Experienced And Certified Professionals

One of the main advantages of outsourcing your IT services is that you will get to work with experienced and certified professionals. The IT systems for any company continue to advance and become more complicated. At the same time, the threats that can impact and affect the operations and security of a company are also becoming harder to identify and protect against. Due to this, you will want to know that you have experienced professionals that are on your side to help you establish and manage your IT systems. When you outsource to a third party, you will know that you have dedicated professionals that can help to build out your company’s systems and keep them protected and safe.

Consultation And Customized Approach

While having a quality IT system in place is very important for any company today, what makes a system ideal can vary considerably from one company to the next. When you hire an IT service, the company will come out and first provide a full consultation. They can then work with you to identify areas of concern and help you to build out a new IT service plan that can keep you and your company properly protected going forward.

Regulatory Compliance And Security

Depending on the industry that your business operates in, there could be significant regulations in place regarding your ability to properly secure your data systems. When you outsource these services to a third party, they will be aware of what the current regulations are. They can then put forth new IT services and programs in place at your organization that can help to keep you safe and protected. This can help to improve your systems, which can help to keep you in regulatory compliance while also protecting your business’s reputation.

Constant Support

The IT systems of a company need to be working properly at all times. Even a small blip in security in the middle of the night poses risk. When you outsource the services to a third party, you will have someone that is providing constant surveillance and protection. If there are ever issues that you need to work through during non-business hours, they can provide you with the support you need at these times as well.

Free Up Time And Resources

Another key benefit that is realized when outsourcing these services is that it can free up a lot of time and resources for your company. Having a successful in-house IT department will take a lot of time and dedication to ensure it is done right. It can also be quite expensive as you will need to invest a lot of money into new employees and necessary equipment. If you choose to outsource, you could save a lot of money and will also free up time that can be used to focus on other areas of your business.

Ultimately, having a good IT and data protection system in place is very important for any business today. When looking for cybersecurity services Boston and other area businesses would benefit greatly from outsourcing. The third-party managed IT services can offer a range of benefits to any business.

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In the analysis of the consequences of the crisis generated by the Coronavirus, it has been verified how those companies that had advanced in their Digital Transformation have been able to react more favorably than those that were more delayed.

Now is the time to accelerate it to be able to respond to the new habits of a consumer more unpredictable than ever. An advanced CRM program capable of meeting the demands of this new scenario is an essential tool to understand your unique aspirations and to be able to optimize and make all business decisions profitable.

CRM Software As A Centralized Collaboration Platform

Whether it is modernizing CRM software by integrating new functionalities, migrating to an optimal CRM or deploying a CRM solution for the first time, it is essential to choose a customer management program that is not limited only to the sales area but behaves as a centralized platform in which to manage the processes of the IT support services.

In the ‘new normal’ in which teleworking is present in all areas of the company, it is essential to have an online CRM program that its users can access from any location.

The ability to serve the needs of various profiles, not just the traditional commercial one, and its mobile availability through any device makes the current CRM a collaboration solution for all departments linked to sales.

An Advanced CRM Program To Renew The Business Strategy

It is also essential to opt for flexible and open client management software that allows its integration with other business solutions such as ERP. Integrating the CRM and ERP allows extending their functionalities by being able to access administrative data about a client that can determine the focus of a commercial and marketing initiative.

Through the CRM software, sales, marketing and communication, customer service and support staff can consult all kinds of data, both historical and active and future operations. In this way, it is possible to have a global vision and at the same time to the detail of the Customer Journey, the customer journey in our company.

Renewing the business strategy by incorporating an analytical CRM with Artificial Intelligence allows analyzing the desired variables applying patterns to get the best action recommendations, even in real-time.

How To Attract And Retain The Customer Of The ‘New Normal’

With the Coronavirus pandemic, we are all experiencing a new way of approaching our day to day life. If it has always been essential to take utmost care of the customer experience, now that care must be redoubled. Closing business operations in these times of economic instability has excellent value. You have to build customer loyalty like never before.

A management software CRM innovative customers and allows deploy strategies to that end:

• Loyalty Programs: It is easy to generate these plans and manage them by watching their evolution through cards, coupons, invitations.
• Personalized Relationship: You are sending messages to personal email accounts, communications calling you by name, showing you that we know your tastes and your relationship with our company. All your purchases are recorded in the CRM. The data of your relationship as a consumer is exploited to prioritize one or other marketing and loyalty initiatives.
• Use Of Bots: Artificial Intelligence applied to a tool that offers automatic support to customers. This tool provides the immediacy that customers demand when contacting companies.
• RRSS: Ability to establish direct contact with consumers and empathically connect with them to communicate news, resolve doubts and share all kinds of information.

Custom Vertical Solutions With Sage CRM

His in-depth knowledge of these business solutions allows him to deploy vertical software to manage specific business processes that can be customized according to the needs of each company:

• Order Management Solution: Allows sales representatives to register orders from CRM to ERP directly.
• Expense Management: Automate and simplify its validation and control.
• Claims Management: Turn a complaint or request for a business opportunity.
• Management of Commercial Control Visits: Find out if your distributors or franchisees are selling your products according to the conditions agreed in the contracts.
• GDPR Management: Easily comply with the processes related to obtaining explicit data consent and its subsequent treatment.

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